Account deletion removes your account and active profile, but does not erase every contribution from other members' conversation history. Some records are de-identified and retained. The current service has not set a fixed maximum retention period for those records or an automatic expiry for uploaded image files.
Request deletion in the app
Nomad Mingle account deletion is available directly in the app. You do not need to uninstall the app or contact support to make an in-app request.
- Sign in to the Nomad Mingle account you want to delete.
- Open your Profile.
- Choose Delete account.
- Review the warning and confirm Delete.
- Wait for the app to confirm completion. If the request fails, keep the app open and retry when connected, or contact support below.
Deletion is permanent and cannot be undone. Make a copy of anything you want to keep before confirming.
Information deleted from active account systems
After a successful request, Nomad Mingle deletes the account's Firebase authentication record and active profile records, including private profile fields such as date of birth. It also deletes or removes the account's:
- friendship links and pending friend requests;
- block-list entries;
- device notification tokens and in-app notification records; and
- account-specific rate-limit state.
The account is no longer available for sign-in. Upcoming plans hosted by the account are cancelled. The account's memberships are removed from active participation and identifying name and photo details are replaced with “Deleted user” or removed.
Information that may be retained
To preserve the integrity of other members' conversations and address safety, abuse and legal issues, certain information is not erased with the profile:
- Messages: messages the account sent in community or plan chats may remain, but the sender name and profile photo are replaced or removed and the sender is marked as deleted.
- Safety reports and moderation evidence: reports, relevant message content and moderation records may be retained to investigate incidents, enforce rules, resolve disputes or comply with law.
- Plan history: hosted plans are cancelled; de-identified membership records may remain in historical plan records.
- Uploaded image files: profile records stop referencing the images, but the current deletion process does not explicitly delete the underlying Cloud Storage objects. Image files may therefore remain after the account is deleted.
- Backups and operational records: limited copies may persist in provider backups or security logs, subject to the provider's retention controls and applicable law.
We do not use retained message or safety records to keep your account active. De-identification means direct account/profile identifiers are removed or replaced; it does not necessarily mean every detail in message text is anonymous. Avoid including sensitive personal information in messages.
Processing time and additional retention period
The app's deletion operation removes the authentication record and active account records when the request succeeds. Some secondary records described above remain after that point.
The current implementation does not set a fixed number of days or years after account deletion for erasing de-identified messages, reports, moderation evidence or uploaded image objects, and does not run an automatic expiry job for those items. They may be retained while needed for safety, legal claims, compliance or service integrity. The operator has not adopted a maximum retention period. This is the current technical and policy position, not a promise that data is erased after a particular interval.
We will revise this page if a definite retention period is adopted and implemented. Applicable law may require some records to be kept longer or permit earlier deletion in response to a valid request.
If you cannot sign in
If you cannot access the app, send a deletion request to cortiqx@gmail.com with the subject “Nomad Mingle account deletion”. Include the email address associated with your account and your country of residence. Do not send your password. We may ask for reasonable proof that you control the account before deleting it.
We will acknowledge the request and tell you if we need more information. The identity check is only to prevent someone else from deleting your account.
Privacy policy
For additional details about how Nomad Mingle handles personal information, read the Privacy Policy. The app operator is [INSERT THE LEGAL NAME OF THE APP OPERATOR].